Halswellhealth has been providing general practice services to the community of Halswell from Ensign Street for over 40 years. During that time the practice has expanded on three occasions to meet the needs of the growing population. The 2011 earthquake saw growth in the Halswell and surrounding area accelerate. December 2014 saw the culmination of many years of planning with the newly developed Longhurst Health facility in the Longhurst subdivision. The doctors have been joined in this project by the two local pharmacists and dentist.
We offer a personal, caring service. It is important we get to know you and we would like you to get to know us.
Our Doctors and Nurses work together as a team for you. Consultations are by appointment (except in an emergency). Our practice offers 15 minute standard appointments. We have comprehensive General Practice services available.
Our doctors all have special interests including child health, mental health, minor surgery, men's health and women's health. We also oversee the management of chronic conditions such as asthma and diabetes and offer a wide range of other medical services. We have expanded our team to cater for the growing Halswell population and we are accepting new patients.
We will help you access other health care when it is needed.
We can access Language Line for patients who are experiencing difficulty communicating in English.
You are welcome to bring a support person along with you when you visit us.
If you have any concerns or complaints, or would like to make a compliment, you are welcome to complete our Complaint and Compliment Form. Alternatively you can email our Practice Manager, ring us or arrange a meeting.
Dr Fiona King is now on parental leave and Dr Caroline MacKenzie is no longer enrolling new patients. In the short term some of our other enrolling GPs have agreed to enrol new patients, and these may vary from time to time. When you enrol you will be advised who is currently enrolling new patients.
We will assist our patients with managing their payments so their healthcare is affordable. Full payment is due on the day of each visit, unless you have an automatic payment. Text reminders or letters are sent if money is owed, and we appreciate prompt payment. For patients who have $200 or more owing, we require payment on the day for each service provided so that this amount does not increase. We may ask for payment on arrival for your appointment.
Booking online appointments
When you book an appointment online it is ONLY for a standard GP appointment. If you wish to book an extended GP appointment or any nursing services (including immunisations) you will need to ring us.
For continuity of care, please book with the GP you are enrolled with, or their locum, whenever possible.
Cancelling an appointment
If you no longer require your booked appointment, please cancel it in good time so that another patient can be seen. You can ring us or, if you have booked online, you can use the online service to cancel the appointment. Please do not email us to cancel an appointment as this may not be seen in time. A cancellation close to the appointment time may result in a fee being charged.
If a patient fails to attend an appointment and has not contacted us to cancel it, we reserve the right to charge a DNA fee. Please refer to the section on fees for more information.